Refund policy

Refunds & Replacements

At Elephant Vigor, customer satisfaction is important to us. If you receive a product that is misprinted, damaged, defective, or incorrect, please contact us promptly so we can review and resolve the issue.

Eligibility for Refunds or Replacements

Claims for misprinted, damaged, defective, or incorrect items must be submitted within 30 days of receiving the product.

Claims for packages lost in transit must be submitted no later than 30 days after the estimated delivery date.

If the issue is confirmed to be an error on our part, we will cover all related costs and offer either:

a replacement, or

a full refund, depending on your preference.

How to Submit a Claim

To submit a claim, please contact our customer support team and include:

A clear photograph of the product or packaging, and

A brief explanation of the issue.

Once reviewed, we will notify you whether your claim has been approved or rejected.

Approved replacements are shipped within 3 business days.

Approved refunds are issued to the original payment method within a few business days, depending on your payment provider.

Replacement & Refund Exemptions

Refunds, credits, or replacements will not be issued in the following cases:

Wrong Address

If an incorrect or incomplete shipping address is provided and the package is returned, the customer is responsible for the reshipping costs once a valid address is confirmed.

Unclaimed Shipments

Orders that are not claimed and are returned to the fulfillment facility may be reshipped at the customer’s expense.

Buyer’s Remorse

We do not offer refunds for buyer’s remorse. Any voluntary returns or exchanges are at the customer’s discretion and expense.

Digital Products

Due to the immediate access and downloadable nature of digital products, including but not limited to e-books, guides, workbooks, journals, digital decks, and other downloadable materials, all digital product sales are final.

We do not offer refunds, cancellations, credits, or exchanges for digital products once the order has been completed or access has been provided, except where required by applicable law or in cases where a technical issue caused by us prevents access to the purchased digital product and cannot be resolved.

Opened Supplements

For health, safety, and hygiene reasons, we do not accept returns or issue refunds for supplements, oral strips, wellness products, or any consumable products that have been opened, used, unsealed, partially consumed, or tampered with after delivery.

Refunds or replacements for supplement products are only considered if the item arrives damaged, defective, incorrect, or affected by an error on our part, and the claim is submitted within the eligible claim period with clear photo evidence.

Customs Rejection

If a shipment is rejected by customs due to unpaid duties, taxes, or import restrictions, no refund or replacement will be issued. Customers are responsible for understanding and complying with local import regulations.

Order Already Prepared

Orders cannot be canceled or refunded once they have been prepared for fulfillment, even if they have not yet shipped.

Product Discontinuation or Long-Term Out-of-Stock

We do not offer compensation for advertising costs, product setup, or related expenses if a product is discontinued or unavailable for an extended period.

FedEx Uncollected Deliveries

If a FedEx shipment is undeliverable due to recipient-related issues, including but not limited to incorrect address, missing contact information, refusal to pay import duties, taxes, or customs fees, the package may be abandoned or destroyed by the carrier. In such cases, no refund, replacement, or reshipment is possible.

EU Customers – 14-Day Cooling-Off Period

To exercise your right of withdrawal under EU law, you must accept delivery of the goods. Failure to accept delivery does not constitute a valid cancellation and may result in loss of refund eligibility.

Please note that the right of withdrawal may not apply to certain products, including digital products once access or download has been provided, and sealed goods that are not suitable for return due to health protection or hygiene reasons once they have been opened after delivery.

Late or Missing Refunds

If you have not received your refund:

Check your payment provider or bank account, as processing times may vary.

Contact your credit card company or bank for confirmation.

If the issue persists, please contact our customer support team for assistance.

Language & Governing Terms

This policy is written and governed in the English language. Any translations are provided for convenience only and do not alter the meaning or interpretation of this policy.